Field service management software is used by a wide variety of different businesses and industries across the UK. It helps to keep teams connected, projects running smoothly, and information to be recorded accurately, to name just a few of it’s benefits.
It allows workers in the field to focus on the job at hand, and not have to spend time finding the location of a job, the details of the job, and filling out lengthy hand written reports and invoices.
In this guide we take a look at 3 industries who can get the most out of field service management software, and how they use it in their day-to-day work.
As anyone working within local governments will tell you, many are under extreme pressure to continue to deliver a wide range of services, working to an ever decreasing budget. Local governments also have to work to much stricter rules and regulations, meaning getting the details right first time is key.
Field service management software is often used by local governments and councils to keep track of their workers and projects in the field, be it local housing, environmental management, or schools. Having an end-to-end system allows for all project data to be fully centralised and reported on effectively.
The telecommunications industry relies on having engineers out in the field. They are often focused on maintaining vital equipment, or working closely with customers to provide the service. In order for telecoms engineers to do their job as effectively as possible, they need the right technology.
Field service management software can help telecoms engineers to find the location of a job, the information for the specific job, such as the customer details, order additional parts or supplies for the job, and sign off with invoicing and final reporting – all from a single app.
Property maintenance firms are often heavily reliant on field service management systems. A large part of their work is focused on visiting properties to carry out repairs. Their workforce is largely working in the field, so they need access to their customer database, their appointments for the day and their stock catalogue should they need to order additional parts for the job.
In addition, the reporting and invoicing functionality allows workers to focus on the job at hand, and quickly manage reporting and invoicing within the software app – saving time and avoiding mistakes or human errors.
These example industries are just a small fraction of the types of businesses who can use and benefit from field service management software. Others include heating and plumbing installations, smart meter installation firms, facilities management companies, and contractors covering a variety of sectors.